Veranda at Westchase Apartments

Waste Of Your Time And Money Nothing Gets Done No One Knows What’s Going On And The Communication Is Off Please Don’t Waste Your Time

Worst apartment and management I have ever come across. Read recent reviews because they will all say similar things and the only good reviews have no detail or will say something generic, the good reviews are definitely to just boost their rating because they get so many bad ones. This apartment has been a disappointment from the beginning. The staff/management are nice when leasing, but that’s it. They won’t actually do anything to help with your issues except say sorry and come up with some... excuse as to why they can’t do anything for you or they’ll tend to shift the blame onto someone or something else. Maintenece is understaffed and has been for years and will only take care of stuff quickly if it’s an emergency, other than that you’ll be waiting 2+ weeks for something to get fixed. The complex looks nice from the outside, but the actual breezeways, apartments, and amenities are very dirty and unmaintained. There are stains all over the breezeways from trash and pee. Many people do not pick up after their dogs and the dog park is absolutely disgusting and filled with poop. The buildings are covered in spiders and bugs because pest control doesn’t come out every month even though you pay every month. The pools are fairly clean, but the locks don’t work and the bathrooms are disgusting and the hot tub hasn’t worked the whole year I lived there and young people tend to use this area to smoke. When I moved in, the place was dusty and smelled, I brought this up to management and they said it’s not their problem, it’s the painter’s and there’s nothing they would do about it. Everyone is also REQUIRED to pay a move out cleaning fee of $175 so I know the tenants before me paid that yet the apartment was not clean when moving in. Valet trash is $35 a month which is absurd since they don’t always pick up trash even when you put it out. The walls are EXTREMELY thin and I was even told by the manager that it’s just a thin piece of wood separating us. So if you’re bothered by noise absolutely don’t live here. Another things about amenities is the soccer field is always being used by people who don’t live here, soccer teams come here to practice. This didn’t necessarily bother me but if this is something you were looking forward to just know it’s occupied most of the time. The gym isn’t clean, I saw a mouse in there one time and never went back.
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Management will cut every corner possible and are letting this nice neighborhood turn to garbage. Homeless people squat in empty storage closets and pee in the hallways, they do nothing to enforce the "no smoking neighborhood" policy and let people pile cigarette butts up on their patio floors (because there's "nothing they can do" supposedly), they will cheaply rig something that's broken rather than replacing it, and just the overall appearance and attitude towards the complex and its... residents needs MAJOR improvements. From the DAY we moved in there was nothing but issues that they never took seriously. Broken AC that caused flooding and water damage, windows that need to be replaced, mold, filthy disgusting hallways. It's embarrassing. Read More

Moved in to wet carpet that smelled like dog, washer & dryer buttons broke, huge ROACH problem, mold all over especially outside the building, plumbing plugged and it takes 2 weeks to get things fixed. Hot water went out, air went out twice. That’s 2 times no air. Worst year of my life in this complex. Nothing like the picture look. Go see for yourself before you lease.

Everything about this property is horrible- took 3 weeks to fix my A/C, they never answer the phone, emails, or the office doors(locked due to covid.) neighbors roof collapsed and they have yet to fix it or the rest of it when all other apartments have leaks. This place is a dump. DO NOT RENT HERE, you’ll regret it.