3/19/24
Can't even get a tour
I am very disappointed in the lack of customer service. My partner and I had a scheduled tour this morning at 10:30 am. We stood outside the office for half an hour! No one was available at the office for us to do the tour. We called and text the numbers available to us (given by LaFrance team) and no one answered the phones or returned our messages. This morning was a complete waste of time and I am highly disappointed. Not to mention it is now 1:00pm and we STILL have not gotten a call from... anyone at the office to apologize for standing us up or to reschedule. This is unacceptable.
Review from Apartments.com
Property Manager at LaFrance Square responded to this review
We regret to hear about your experience, Alexis. It's very unfortunate that there was a mix-up with your scheduled tour. We understand how valuable your time is and we apologize for any inconvenience caused. We would love the opportunity to rectify... this situation. Please get in touch with us directly at cdlafrancesquare@liverangewater.com or (770) 462-3245 so we can ensure that you are properly assisted. Thank you, LaFrance Square.