The Asher at Sugarloaf Apartments

I have been having questions about some things within the fee system because some things are not adding up to me. Pool is chained off because they closed it so sitting at the pool just to have mindfulness is not an option. When I initially toured a model I was told I’ll have the desk area but I don’t. Just don’t feel the excitement of living here anymore.

Management just closed the pool citing maintenance issue, which is broken pool gate lock. Supposedly it will take a week to fix it. So, fourth of July week, pool will be closed. I see this as breach of contract by the management and carelessness, ignorance. Because the pool is one of the amenities provided by the management and listed on the contract.
When I made a point about this with the manager, I received a very rude response. I doubt the manager is preferring to be rude, I think it is the... policy of new management.
I came to a point not to recommend this complex to new apartment searchers.
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My husband and I moved here May 14th, 2021 and so far we love it here!!! My schedule and the distance I worked were so complex prior to us moving here and so was my husband. The assistant Mgr Jennifer was so AMAZING she took the time to actually walk through the apartment and video it for us! That alone had me in awe!!!! And everything was as it was in the video, BEAUTIFUL!!! The fact alone that a mgr would be that dedicated to their possible future tenants moved us and we decided to move... forward with the move here. I have no complaints about the complex, maybe some quieter neighbors would be great! But the complex and staff are amazing and do whatever in their power to accommodate your stay and maintenance needs. Read More

Our experience at Hawthorne, now the Asher has been awful. When we went to tour the apartment it seemed like a wonderful complex ! To start off, we were told that the apartment would be the newly renovated one and were super stoked. Come to find out, we were told later that it was partial upgrade so we didn’t have the stainless steal and white countertops. Even though we were bummed,We still liked the complex and apartment so decided to move forward with it. Moving in the apartment we had to... deep clean everything because it was not clean. Maintenances takes forever to come fix stuff and if you call the emergency line, good luck trying to get them to answer ! We have the apartment with the garage attached, and it started randomly opening up when I was gone. This is so dangerous! Especially when shortly before that we got an email about a strange man roaming around the complex. I called to tell them the garage wasn’t working and they said it was impossible because our garage opener is only to our garage. I told them if it happens again I will be calling them and they will need to send someone out. It happened again, so I called and maintenance came and gave us new openers and said they reprogrammed them. 2 days later, I get home from work to find our garage open again. They said they reprogrammed the garage openers but my old one still worked so that was a lie. I contacted again and was told that they have to contact the outside vendors to come look at it. It has now been over a month and nobody has contacted me about looking at the garage because they don’t care about your safety. I have to lock my garage and cannot use it because I do not want it opening in middle of the night. It is dangerous and they don’t care about anything but their money. Today, our alarm was blaring on and off. We made sure everything was shut and it was still blaring. I called the office and was told it’s an outside vendor so they will try and come out today. So basically what I’m being told is to LET MY ALARM BLARE INSIDE MY APARTMENT. If it wasn’t so expensive, I would break my lease. I do not recommend living here. It looks amazing but it truly isn’t. We had management change and weren’t even told that management was changing until days before. Not to mention the pool is always dirty and there’s never chairs to lay out on because they’re broken. Read More

I’ve lived at Hawthorne at Sugarloaf for 20 months. Of the many reasons why I enjoy living here, the exceptional maintenance service may be the best. I have needed maintenance a few times with everything from replacing a toilet to changing a light bulb. In every instance, the team members have responded quickly (usually same day) and professionally and efficiently resolved the issue. As an older, single woman, I appreciate how easy it is to secure help with maintenance issues. I couldn’t be... more pleased. Read More