12/26/24
Bittersweet
I have been a resident for a couple of years, my experience has been more than satisfying. But seriously why is it that every time Evelin is out tenants do not get the assistance need it!! I had to call office several times and no response, call emergency line no response either, call central office was left on hold. I ended up calling a friend to take care of the clogged sink. I drive to office pretending to charge my laundry card. Only to find Kelly just sitting there choosing not to answer... tenant's calls. It's so disappointing to be ignore and to only get the service much need it only when Evelin is working. I had heard complaints from neighboring tenants but never had to experience it for myself. I love living here always felt at home and appreciated.
Review from Apartments.com
Property Manager at Overlook Apartments responded to this review
Thank you for your feedback, User. We're glad to hear that you've had a satisfying experience living with us. We apologize for any inconvenience you've experienced during Evelyn's absence. We strive to provide consistent, high-quality service to all... our residents. Your feedback is valuable and will help us improve. If you have any further concerns, please reach out to us at www.ross-companies.com/contactus.