4/17/25
Verified Renter
moved here specifically for the washer and dryer and have had nothing but problems with them because they’re cheap. maintenance is nice but they do their work as fast as they can in not the best quality. overall this would be a great complex with its benefits like flex payments, rewards app, and little events they throw for the community. However, we’ve had too many issues that has made us not look forward to renewing our lease. you cannot work on cars (or pour any oil) without getting in... trouble immediately, and there are roaches (we’ve been able to tame them, but you’ll see an occasional 3 every month.) I really like our neighbors though and the community is very pet friendly :)
Review from Apartments.com
Property Manager at Broadstone Medical responded to this review
Thank you for taking the time to leave us a detailed review. We genuinely appreciate your feedback and are glad to hear you’ve enjoyed some aspects of living here—especially the pet-friendly community, friendly neighbors, and our resident events and... perks like Flex and the rewards app.
We’re truly sorry to hear about the issues you've experienced with the washer and dryer and understand how frustrating that must be. We strive to address maintenance concerns as quickly and effectively as possible, and we’ll take your comments into account as we continue to improve our service quality.
Regarding the pest concerns and the vehicle policy, we appreciate you bringing those to our attention. We do have guidelines in place to keep our community clean and safe, but we’d love the opportunity to work with you further to ensure these policies aren’t causing unnecessary frustration.
If you’re open to it, please reach out to the office or send us a message directly—we’d be happy to discuss your concerns more in depth and see what we can do to improve your experience going forward.
Thanks again for being a part of our community.
