12/5/18
No one showed up for appointment to view the apartment
I currently live in Orange County and on Friday, tried to schedule an appointment for Monday morning. The site manager (or whomever I spoke with) insisted that 11am was a better time for her. I agreed to take a day off work to visit the property and she sent me a text message confirming my 11am appointment for Monday. At 10: 54 am on Monday I texted her to let her know I arrived. I then called and left a voicemail at 11:02 am. I waited around until 11:15 am and never heard back. It's now... Wednesday and I still have never heard back from this property, so I am surprised to see that the unit is still available. Although disappointed I took a day off work to spend more than three hours driving round trip for an appointment who never showed, I am very relieved to be discovering this poor management before signing a lease rather than after.
Review from Apartments.com
24 People Found This Helpful
Property Manager at 9632 Lucerne Ave responded to this review
We sincerely apologize for this confusion here. This has been resolved, but we appreciate you taking the time to give us the feedback. We want your experience with us to be amazing and we work hard to ensure it is! - Moss & Company