3/11/23
Wasted potential - look elsewhere seriously!
Lived here for two years, I had the best time moving in and really thought that I found a gem in LA where I could feel safe and thrive in the city! I promise that there are so many other management companies and complexes with competitive rates, this management was super welcoming for the first year that I lived here, but since then it's gone SO downhill!
However, living here has presented a few problems - utilities are EXPENSIVE! It adds another 100-200 dollars every month (and I really... thought this was the norm, silly me!) but living elsewhere has shown me it's not the norm at all - there have been issues of getting overcharged where management needs to send out an email to credit everyone for their mistake. The walls are incredibly thin, I had my TV volume at a level of 14 (out of 100) and had the patrol office let me know that I had to lower my volume due to a noise complaint. In addition to that, the elevators are broken around once a month - so if you're trying to get from your unit to your car, be ready to walk the entire complex and underground garage to get there!
Moving out of my unit... There's a standard cleaning fee, which is fine, but be ready for the fun battle of getting your deposit back because they're going to charge standard painting fees even if you have dust marks from your furniture - even if you're paying for their full cleaning services - best get a magic eraser to clean your walls otherwise you'll be paying 500 dollars! Something that I wish we knew!
Reseña de Apartments.com
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Administrador de la propiedad en Villas at Park La Brea respondió a esta revisión
Hello. Thank you for sharing your experience and feedback. It is unfortunate that you felt their was a decline in your living experience in your second year with us. We apologize if at any time you felt our customer service did not meet your... expectations. Any concerns expressed or that may have been previously missed, we would certainly take the time to address. Residents at Villas at Park La Brea are responsible for paying utilities including, water, sewer, trash, electric, gas, phone, cable, and internet. As usage may vary in the community over time, utility charges can increase and decrease frequently. If we experience an elevator needing repair our vendor is contacted immediately and the repair is completed as soon as possible so our residents are not inconvenienced any longer than necessary.
Here at Villas at Park La Brea we will make all efforts to resolve any situation where noise level is louder than acceptable apartment living standards. It is certainly understandable that above average noise can be disruptive, and our team always works with all neighbors involved to address these matters. Resolutions will be looked at and offered as necessary based on review of any reports of loud noise. I was unable to locate your information in our customer records to get an opportunity to look into your feedback more specifically. Please contact me at ICanHelp@aircommunities.com so we can assist further. We look forward to hearing from you. - Susan
