20/1/23
Don't be fooled by the amenities - they don't actually work
Palazzo East used to be a good place to live. I've been there several years but I'm moving out. Don't be fooled by the amenities, they rarely work and when they break down they generally take several months to fix. The sauna has been broken for months and the elevators are frequently down for weeks at a time. The building does a terrible job at dealing with vendors, and they can take months before fixing things.
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2 personas encontraron esto útil
Administrador de la propiedad en Palazzo East Apartments respondió a esta revisión
Hello, thank you for sharing your experience at Palazzo East. We appreciate the feedback you have provided. The very last thing we want to do is to inconvenience our residents and make their experience here at Palazzo East less than expected. Since... the pandemic, parts for items such as our sauna and elevators have been more difficult to obtain and we do work with our vendors to get these repaired as soon as we possibly can. We do apologize for the inconvenience to our residents for these long wait times until a repair is complete. We want to thank you for your customer loyalty until now. We are sorry to hear these situations have pushed you to move away. If you would like to speak directly to our Community Manager or you have questions please reach out to ICanHelp@AirCommunities.com. -Susan
