1/3/25
Verified Renter
We have lived here 3 years and appreciate the facilities and location. We really like the neighborhood - convenient public transit, grocery, restaurants, and parks. It is great to have a shady dog park. The pool and hot tub are super nice and heated year round. They were just updated last year. Maintenance team is also really good and usually fixes things within a day. Generally it is quiet, safe, and clean around here.
Dog park maintenance has been lacking a bit recently. I think they stopped... power washing.
Main downside is that the leasing office is hard to work with sometimes. About half of our interactions end up confusing and a lot of our calls/emails seem to be ignored. We usually have to take time off work to visit in person to get any updates on lease issues, odd charges, or major repair projects. I understand that the people on-site have limited authority, but it seems like we just get ignored while some backstage corporate person is on vacation or something.
Reseña de Apartments.com
Administrador de la propiedad en Mosaic Apartments respondió a esta revisión
Thank you for taking the time to share your feedback with us. We deeply appreciate your 3 years of residency here and are glad to hear that you enjoy the neighborhood, amenities, and the efforts of our maintenance team. It’s wonderful to know that... you love the shady dog park, the heated pool and hot tub, and the general peace and safety of our community.
We’re also grateful for your constructive comments about the dog park maintenance and the leasing office experience. I want to sincerely apologize for any confusion or frustration you’ve faced with our office staff. We understand how important clear communication is, and we are truly sorry that your calls and emails haven’t been handled as promptly or efficiently as they should be.
We take your feedback seriously, and we’re committed to improving in these areas. Our team will make it a priority to improve communication, ensure timely responses, and address the dog park maintenance more regularly, including power washing. Please rest assured that we’re working on providing a more seamless and supportive experience for our residents.
Your continued satisfaction is very important to us, and we are grateful to have you as part of our community. If you ever have any concerns or need assistance, please don’t hesitate to reach out to me directly, and I’ll make sure it gets addressed quickly. We promise to do better and ensure you have the great experience you deserve.
