Allegro at Tanoan Apartamentos

There are so many problems with our tenancy here. We were without air conditioning for 6 weeks in the middle of summer with no rush to resolve and no compensation for the significant inconvenience (very difficult to work from home - to be fair, they provided one and then finally a second room unit that allowed us to at least use a fraction of our rented space over this time!).

In the final rental agreement you learn about additional fees like the previously mentioned valet trash service, which... is both absurd and unhygienic, as well as common area fees. There is no possibility to move out early without outrageous fees.

Additionally, ensure that you have fully documented the state of the apartment before and after as they don't apparently review the tenants's check in documents and try to bill for everything possible that was *ever* wrong with the apartment at the end of your tenancy.

Overall, the worse experience I've had renting over the last 40 years across the US and the UK. Avoid at all costs. Lee mas

Is this luxury? Trash always in the hallways?

Oh we have a $25/month rip-off "Valet Trash" service, but that only encourages residents to just leave their trash in the hallways, leaking, attracting rodents... smelly.

YUCK.

Wish I could upload the photo, alas just walk around the complex to see trash bags, boxes, laying around.

The management here is HORRIBLE! They are GREEDY, MONEY HUNGRY and have bo concern for people or their real world problems. AVOID IT, rent anywhere else! Their lease is a legal nightmare.

Alert: they will never open the swimming pool and sauna it seems. We've lived here almost one year, and the swimming pool was open for A VERY VERY SHORT TIME (so blink of an eye open and closed it, you would easily have not even known it's been open at all) once in the whole time we've been here. The sauna not at all. The whole state of New Mexico has definitely not had outdoor pools and outdoor recreation areas shut down this whole time at all. Read the Health Orders going back to last summer... no less.

I travel a lot WITHIN THE STATE OF NEW MEXICO, and every hotel I stay at has the pool open, and has for awhile now. So why not Allegro? How come they don't open the outside swimming pool, the outside hot tub, etc. despite that other places in New Mexico have?

There may be and are maximum occupancy limits (again, check the Government's Health Orders dating back to the hot summer no less) dictated by the state in relation to Covid, but no excuse in my opinion for just keeping everything closed.

In the end you must be aware that they use the luxuries to attract residents and to justify high rental rates, but don't provide many of the said luxuries (outside pool and outside hot tub, outside pool tables or chairs, or pool deck for sun bathing) and even when they seemingly can, and other places in New Mexico most definitely do.

Since Allegro has not had to pay to keep the pool warm or hot tub hot, or much maintenance for that matter (due to zero use since we are forbidden from using the pool, hot tub and sauna) or pay for any electricity for the sauna, and a lot of other advertised amenities no less (since there are many amenities promised that have been withheld for almost a year!) you would think there would be a little rent reduction. That's logical right?!

Not even close. And some tragic comedy here: they actually raised fees during this time by $25 dollars every month! And they offered to renew our lease, with a rental increase!

*The maintenance crew is really nice and care about the residents though. They are great! It's the management that is so offensive to us with their lack of professionalism, and just natural wisdom with regards to how to treat people.

This review is to warn you that some of the major amenities they advertise and want you to pay big bucks for (swimming pool, hot tub, sauna, etc.) are actually off limits and been for almost a year despite Health order allowing outdoor recreational area to be open with occupancy limits. Lee mas

Management is only there to rent the apartment. It is complete chaos here. The management constantly lies about everything. You may hear many things but none is true or it is happening. They don't consider any of tenant requests. They advertise that they have garage but that is not correct. For many months they may tell you that you are in the list but then there is never an empty garage available. Everything is old. It is noisy. Constantly you will hear your neighbor. This apartment is a mess... in this great neighborhood. Lee mas