Broadstone Heights Apartamentos

I like my actual apartment. However, issues are piling up.

Non-optional fees continue to grow as the rent goes up. Typical corporate landlord playbook: we pay $25+ for a "trash valet." We've just been told we suddenly have to pay $69 a month for their Internet provider, no option to opt out and use what we've been using before. Other CAM fees continue. Finding a "free" parking spot is an issue, but there are plenty of covered spots you can pay for. The prices are getting nauseatingly high....

Packages are often difficult to get. They arrive at the front office and then are never seen again. I've seen the woman in the front office threaten eviction to people who complain about missing packages - according to her, keeping track of packages is not their concern. However at the same time, we're not allowed into the mail room to find our own packages.

The gates are often broken. The key fobs we were given apparently do nothing.

We have no idea when maintenance has come in to work on something. In previous apartments, we'd get notices if they came in and tried to fix something for a work order. Here they just come and go with no notices given.

There's plenty of empty apartments here. Grotesque. Lee mas

Management is awful, rude, and treat the tenants as if they must do what management wants them to do because they signed a lease and not as if they are there (and paid to be there) to help you... Instead they police you for every little infraction. Too many decorations outside your door? notification. Things they won't do or won't do in a timely manner: fix the gates (they WILL break again), get the pool open (it will close again, does every year and apparently its a thing), get rid of pests,... fix the steps, make more parking spots (they actually took parking spots away when there already wasn't enough??). The posts on here that name a particularly person as being "good" in the front office - are probably fake and written by them or their friends. So I wouldn't trust that at all. Honestly it's a little scary how the owner must read these and defends them but blows off their tenants... yikes. Run away from here. Lee mas

I rented here last year from Vianey. The clubhouse was quickly closed for work. The pool also. Yo my surprise it wasn’t repair… it was remodel! It is very lovely. The pool is beautiful and all new furniture and like 20 shade umbrellas! It was frustrating to have everything closed if I’m honest. But now that I know why, I’m very pleased. These ladies are very helpful here. Every time I pick up a package all three of them are offering to help me at the same time. Broadstone is an oasis in the... desert. Lee mas

The management here are professional and friendly. Lauren made us feel welcome and we love the renovation upgrades! Definitely rent here!

Upon applying for this apartment I was treated very kindly. However after I signed on a dootted line I've had nothing but a horrible experience living in this complex. The staff is extremely rude and unhelpful. You can never get the name of corporate or the boss of the manager contact information and you're told that they will contact you which never happens. They advertised new renovations however the blinds I have been still waiting for for 2 years is yet to happen. You are forced to pay a $25... trash fee which is supposed to come and pick your garbage up Sunday through Thursday however often they skip and yet you are still charged. And contacting the apartment you're told to call the number on the side of the garbage can and they have nothing to do with it yet they are the one charging me the $25 fee. Anytime you address any matter with the complex they become extremely defensive, put things back in your lap rather than accepting responsibility, on top of credit shaming. I believe I'm at a point I'm going to contact an attorney to get out of my lease. This place is an overpriced joke! Lee mas