Northpointe Village Apartamentos

I have lived here for 3 years. In the past I have had no problem getting things fixed. However, when the new owners took over, things went downhill. It takes several calls to the office to get anything fixed and the usual excuse is that the maintenance is "too busy". I find this very discouraging. The apartment is nice and I'd like to keep it that way. I'm tired of getting the run around from the office. Also cars are being parked along the fence across from my building and the two adjutant... buldings where there are no marked spaces. This has been going on for over a year. Nothing seems to be done to stop this violation of the parking rules. The people in the office just shrugged it off when I mentioned it to them. Lee mas

I have lived here for over six years now and ever since AMC, LLC took over it has turned into the worst place to live. The management turnover is pretty much every other month. We literally don't have maintenance staff anymore either! The pool is a putrid green and the hot tub is muddy brown. The new managers are complete tyrants and trying to control how our balconies look. There are so many ridiculous extra fees here now as well and the newest one is the trash collecting program that was... sprung onto us without any heads up. The new "towing" company is also a sham. This complex is riddled with mold and mice infestations. This complex used to be beautiful and well kept grounds. There is trash everywhere, half dead grass and a dirty pool. CAM charges for what? Do yourself a favor and run far away from this place! Lee mas

Oct. 04 2023 I notified the front office of electrical issues in my apartment after I put a meal into the microwave I've been using for over a year and all the electricity in the kitchen went out. Only half of the electrical outlets were returned to working order. I was then told one of the electrical outlets shouldn't be used because it was causing the plug for the refrigerator to go out. When the refrigerator turned itself off again, the maintenance employee checked the outlet to find that it... worked but did not provide enough electricity to power the refrigerator. He informed me that professional electricians would need to be sent out. A few days later the electricians came and informed me that the issue would persist because the electrical box was improperly wired but that a new refrigerator may help. I heard nothing more about the matter so I went to the main office where I was told to "be patient" and that if they came once they would eventually come again. As the month progressed it got colder. I tried using my heater to warm the house however it won't stay on for longer than 3 minutes without shutting off. I informed the office of this on Oct. 20th and a maintenance person came out to fix it. By the 22nd it wasn't working again. I called emergency maintenance and was told by the on call maintenance person that there was nothing they could do to assist in the moment because a part needed to be replaced and someone would be by the next morning to replace it. I went to the office on the 23rd when it hadn't been replaced and another person came out without replacing the part I was told needed replacement. The issue was still not resolved. On the 10th of Nov., I was given a singular space heater to warm my entire apartment. I've reached out to all levels of management that I currently have contact information for and have only heard back from the property manager after posting this review just to tell me she had no idea that this issue was still outstanding despite my reaching out as recently as Friday and being told nothing could be done about it until today. As of this afternoon, I've been completely ignored by the tenant support line as well as all the managers that I've reached out to. I've also been denied my right to request my heating and electrical issues be addressed in the seven days since they are emergency issues. Lee mas

If you can find somewhere else to live, do so. Maintenance is nonexistent, the office workers are rude and unhelpful, there is dog poop every where. The pool will probably be closed most of the summer. I lives there for almost four years, used to be a lovely place. But the new owners don’t care and it shows. For what you’ll be charged you can do better.

I relocated to this apartments from another state in April. I had very little to go on but the apartments were nice enough when I visited. It's mostly clean and quiet but that's where the positives end. When I moved in there were smalls items that needed to be addressed. I reported it at move in and am still dealing with issues related to that seven months later. A few months after moving in, my rent pay system wasn't accurately reporting my rent costs. When I informed the front office of this... issue I was called incompetent and a liar and was accused of trying not to pay my rent despite paying on time up to this point. I was charged a late fee and paid it. The next time the issue arose, I took photographic evidence and sent it to the office. I was then called and told that sometimes happens and in those instances they don't charge a late fee because it was not the tenants fault. When I mentioned I was already charged one previously I was given a "sincere" apology and encouraged to reach out to the office again if I continue to have issues. That was last month. This month I go to pay and there is yet another issue. I go to the front office to explain my issue and they make it sound like I'm being dishonest again. So I bring my computer back to show the issues I'm having. No one could help. I was then given a "customer service number" for the rent pay portal company. They don't have a customer service. I got directed to the manager and vp of the complex and have left over five correspondences via email and phone call to them both since the first. I was told I should hear back within 24 hours. It's the seventh and I still haven't heard a thing. If you do not like living in an apartment with insecure bathroom fixtures or playing "will I get to pay my rent today" then I strongly discourage you from moving into this complex. They do not care about tenants or fixing issues here. They only care about getting your money by any means necessary and they will still charge you late fees when the issues you encounter are on their parts. Lee mas