La Ventana Apartamentos

Despite being expensive relative to other apartment complexes, management of common facilities is poor. The key fob and gate was out for several months as other reviewers mentioned. As a result, the pool/gym/bbq area could not be used in the evenings for several months and the car gate was left open at night. As of this writing, the left gate is functioning but the right gate remains open at night. I chose this apartment in part because it was gated at night. I will not be renewing my lease.... Security is lax. As a result there have been several car break-in/break-in attempts in recent months. Lee mas

Staff here is amazing from day one! Any maintenance issues get done right away and office is nice and helpful!

Hm, where to start. I’m writing this anonymously because this place takes zero accountability and will argue it and I don’t want my name associated. Just want to warn others. I will say the office has amazing communication when they want you to be a resident. They respond really quickly. After you sign, that’s where all communication stops. It’s my fault for not seeing that I signed an 8 month lease when I asked for a 6 month. I take full responsibility of that. However, seemed awfully... convenient that they just tack on 2 extra months. All these great reviews? It’s because they email you every few weeks encouraging you to write a positive one. They haven’t moved out yet and had to deal with that BS.

The apartment itself. Older. We could hear the guy snoring below us. We considered leaving him a number for an ENT consult. The bath faucets didn’t really turn. Wasn’t too bad but nothing to write home about.

They tack on random charges on your rent. What’s a cam charge? Definitely wasn’t discussed initially. Email them? They don’t respond. Call them? Don’t answer. Email again? Don’t respond. They do bi-annual inspection, email a question? They don’t respond. They add huge move out fees. Bring keys when it’s time for the move out date? No confirmation that they received them or anything to sign. How do I know they are going to come after you saying you didn’t return them? Overall, not a great experience once your a resident. Communication is a big part of business and this place lacks it. It did the job for the time being and glad I don’t have to listen to someone snore underneath us and deal with this management company any further. Lee mas

Our 1.5 year stay at La Ventana and we went through 3 management crews, 6 apartment inspections and our dog was attacked twice by off leash dogs. That's nothing though. We just received our deposit disposition and they are keeping our entire deposit and trying to charge us $1,870 to replace vinyl floors in the kitchen. Probably 100 sqft and the original product was old and the cheapest product I've ever seen. Replacement would be around $500 for an equivalent... including labor. It gets better... though...the previous maintenance crew damaged the floor when pulling out the drier to replace it. The rest was normal wear on an aging and very cheap product. Unbelievable!!! Lee mas

This property was nice when I was living there, however I have been gone for over 5 weeks and I am still missing my 1000$ deposit. I am getting nowhere with the office staff, I left a message for corporate. I'm not sure if I will have to take legal action to get my deposit. I did leave the apartment in great shape and they stated I should receive my 1000$ back. They also have been notified that I am receiving messages with codes to get packages that aren't mine. The woman in the office was told... this, but didn't think to write the information down. This has been a struggle, I recommend you steer clear of this property. Lee mas