Indigo 19 Apartamentos

Please avoid this place!!!!

Current management is unprofessional and doesn't take their work seriously. I faced trouble with a poor response before signing the lease, should have considered it a red flag. The unit was not clean and ready for move-in, was filled with hair in the bedroom. The dishwasher, sink, and toilet needed repair at least twice in 5 months.

There is no proper security for the building, the access to the building has been open for more than 3 months, anyone can walk into... the building. The garage especially is worse, left a notice with the leasing office about the stolen property and there was no update/response till the property was recovered from the police.

?Michelle the manager needs to take ownership seriously when asked about notes left regarding stolen property she didn't hesitate to lie saying the employee who took the note was a temp and no longer with the management. Funny, that employee answered the front office call the next day.

Hidden charges will pop on rent, at this point, I didn’t bother questioning them.

The move out isn’t any better, had to deal with another incompetent associate. Had to call 4 different times to get the move out form, and 15+ emails to confirm move out request is submitted. She was successful in making my least sign out an additional 12 days from planned. Lee mas

I've lived here for 4 years. It used to be nice with responsive staff and community events and free food monthly. It was great. The location, office, and pool look enticing. But in the past year Mission Rock Residential purchased the property. There is loud parties until 2am- 4am multiple nights a week in the common area with loud music, screaming, arguing, and profanity. Police come out all the time for noise. Residents beg for quiet. No response from management. Theres empty beer cans in the... hallways. Stains in the carpets. The secure doors stay propped open. Elevators break down regularly. They closed the office for months and put up a sign to say to leave all UPS packages in the front hallway by the public entrance and our packages got opened and content stolen. So they got a Amazon HUB in the garage but I still see packages just sitting next to it or on top of it. Your deliveries will get stolen. No communication with residents except for some e-message center on their portal that seems to not work sometimes. Alot of staff turnover in the office as they are hiring temps it seems so you wont talk to the same person. The manager is nice when she's ever in the office or you can talk to her which is rare. Renting an apartment here now would be like buying a ticket on the Titanic as it was sinking. Lee mas

This place is an EXCELLENT place to live! I have lived here for over 2 years and couldn’t be happier. Indigo is in the located in the perfect section of Virginia Beach. You are within walking distance (10 minute walk) from the beach but far enough away to avoid the overcrowding of tourists. It is also located right off the interstate. This makes the commute to work very accessible. Each apartment is spacious and the rooms offer a lot of privacy. Each apartment has a large kitchen, very spacious... bathrooms, storage closets and a large laundry room. Another perk of living here is the maintenance! They are always quick to respond and very friendly. Indigo 19 is a very secure complex. Each resident is given a key fob as well as a code to buzz guests in. I feel very safe living here. A final perk of living here is the resident events and community space. Indigo 19 offers their residents grills, an outdoor pool with lounge areas, a fire pit, cornhole, billiards, free bike rentals and other fun games. These perks are great if you are a social person who loves group gatherings. The leasing office has (and continues to offer) very fun resident events such as the summer pool party, team trivia, indigo bar crawl, wine tasting, taco nights and more! These events are super fun! Lastly, the whole complex is very handicap friendly. I have a family member who loves to visit because unlike other complexes, indigo 19 is spacious and accommodates to his needs. He is able participate in many of the events as well as move around the apartment with ease. It’s great to live in a community that has everything! Lee mas

I've had to live in quite a few apartments in different states, and I have to say this place provides a great experience overall.

Pros:
Nice floors, countertops, etc..
Nice appliances
Included washer/dryer, and dishwasher
Good floorplans (I have a 1 bed, 1 bath, and it's very small but is very well laid out)
All staff members are extremely nice and helpful
Great lounge area, computers/printer you can use
Parking is great, and you have the option to pay monthly for parking garage spaces... .
Convenient location for Dam Neck/Oceana bases
Key fob access to get inside building

Cons:
The pricing is higher than other apartments, however you get what you pay for, and I feel like it is 100% worth it to live here. Lee mas

They have amazing amenities: overhead lighting, two sink master baths, and brand new kitchen appliances (fridge, microwave, countertops).the have a new, very helpful staff that goes out of their way to accommodate their residents. They have a decent gym for an apartment complex and plenty of parking for residents. We are only a mile from the beach and a mile from Walmart and Target and lots of restaurants to choose from. The only thing I don't like is the fact that many jets fly over throughout... the week which can be very annoying. Otherwise, they are the only choice when deciding on an apartment Lee mas