Universe at Villa Edgemont (DE) Apartments

STAY AWAY! Do not let the nice management fool you when you are deciding where to move in or not. They will NEVER speak to you again. Where to start, no water to the apartment for 20 days a year or so. Haven't had a consistently hot shower since I moved in. Garbage disposal was broken along with the bathroom fan. Roaches everywhere, regardless of how clean you keep your place. Trust me, I am a neat freak and I see them every day. Multiple nebulous fees piled onto your rent. Water is shared so... when the plumbing breaks, which it does constantly, you have to pay extra as they fix it. AVOID AT ALL COSTS. This is the worst place I have ever lived. I wish to God I could go back and listen to peoples' reviews. Read More

You’re probably reading reviews of apartment buildings, filled with 1-star reviews from people mad that they didn’t get their deposit back after burning down the kitchen. I thought that about this place and was so, so wrong.

The “management”, if you can call it that, is atrocious. They are aggressively uninterested in the property, and were generally unpleasant to boot. Here is a selection of some of their actions in my 14 months as a tenant:
-5 different new managers
-The entire time I lived... here, not once, did a building manager ever answer their phone. (One onsite guy would, but had no power to do literally anything)
-Cannot comprehend simple arithmetic when computing your monthly bill, and will randomly hound you for months to pay your “unpaid bills” or face eviction
-At the beginning of the pandemic, they insisted that the only legal way to pay rent was credit card, and simultaneously raised the fee to pay with CC from $3 to $45
-Raised laundry prices by 20% during the pandemic with no communication
-Randomly would leave multiple nasty letters taped to everybody’s door threatening to evict them if they did not resolve minor, long-standing issues within hours
-Would ignore 4am house parties on weeknights
-Revoked assigned parking for renovations with no notice, no end date, and no solutions for affected tenants.?

The building also has myriad physical and maintenance issues. Management will ignore these issues, regardless of their urgency:
-Hot water intermittently worked, with multiple extended multi-day stretches with no hot water
-Two multi hour incidents with no water service to the building at all, with no communication from management. Managed to actually get somebody on the phone, who wished me “good luck with that” and hung up
-Walls paper thin, the first night there I thought somebody had broken into my house and was walking around but it was just my neighbor
-The apartment is conveniently located next to the loading dock of a gigantic hospital, offering all of the peace and quiet of a busy truck stop. The hospital would get 2-3 deliveries every night between 12am-6am. Remember those paper walls?

Just so you don’t think I am a shill for some competitor, there were a small number of highlights:?-The maintenance guys were hardworking and competent, but were frequently hamstrung by management not letting them do their jobs. Management kept them busy beautifying the common areas.
-The deductions from my deposit were fair. Read More

Nobody care about you. No hot water. Managers will never pick up your phone.

We’re very happy living here, current property manager (Kelsey) goes above and beyond to ensure we’re taken care of!

The property looks beautiful and has a great location but is not maintained. We have no on-site manager who can make day to day decisions, and the person who actually manages our 'community' is also responsible for two other large multi-family properties. This mismanagement has gotten bad enough that the property is now in REAP. Most recently, there was a carbon monoxide leak on the third floor, and there was no one around to help. Rent is raised the RSO maximum every year, and there are no... individual water meters. This is a problem because old residents have the cost of water, sewer, and trash included in their rent. This means we're making up the difference. Please look elsewhere! Read More