24/1/25
If I could give them 0 Stars I would have.
What an absolutely terrible experience. I switched from a 12 month plan to a 6 month plan because of how expensive and ridiculous their expenses were. I was charged an additional 1000 dollars monthly for this change. I had also had a contract that states my lease ends on 7 January. I received a call from their office early December asking if I intended to extend which I had declined because I bought a place elsewhere. I had also asked if there was anything further I had to do and there answer... was no. At this point I assumed I had given clear communication to leave and I was done. I came January 2 and turned my keys in garage pass in. At that time I was told that I was good to go, and I would receive an email regarding my security deposit. A week after my lease had ended, to my surprise, I got an email with the final billing statement with my deposit being applied to an extra additional month worth of rent. At this point, I feel that I have given enough communication and notices to close my lease. Especially since in the beginning, we had changed my initial rental agreement from a 12 month plan to a six month plan. This had also caused us to pay an additional thousand dollars monthly. When I had tried resolving this matter with the company, there was never any clear distinction that they had informed me of anything else required of me. I felt as if I was tricked into this , and had been mislead by the company on how to end my lease. Through the numerous calls I had with their office, I was cordial, and only received a disruptive and monotone likely response from their associates. Will not recommend staying here to anyone.
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Administrador de la propiedad en The Village at Irvine Spectrum respondió a esta revisión
We are sorry to hear that your experience did not live up to the standards we pride ourselves on. Our goal is to provide an exceptional living experience for all of our residents, and we are disappointed to hear we fell short of your expectations.... Thank you for taking the time to share your feedback and help us improve. Best, The Village Team